Refund & LMS Warranty Policy
Zero-Risk Guarantee for Corporate L&D & Course Creators • Domain: docscorm.com • Effective October 2026
14-Day Full Money-Back Guarantee
Applies to all DocScorm Starter, Pro, and Advanced subscriptions on docscorm.comWe stand behind our SCORM 1.2 and SCORM 2004 packaging engine. If you are unsatisfied with your course compilation for any reason within 14 days of purchase, contact us and we will promptly refund 100% of your payment through our Merchant of Record, Paddle.com.
The LMS Compatibility Pass Warranty
Our SCORM 1.2 and SCORM 2004 packages are engineered to pass official ADL conformance checks. If a package generated by DocScorm encounters an unresolvable validation error inside:
Our engineering team will either debug and patch your package within 24 hours, or immediately refund your export credit/purchase with zero questions asked.
How to Submit a Refund Request
1. Email our billing department at refunds@docscorm.com from the email associated with your account.
2. Include your receipt or transaction order number from Lemon Squeezy or Paddle.
3. Our team will process the refund through the Merchant of Record. Funds typically return to your credit card, PayPal, or bank account within 3 to 5 business days.
Recurring Subscription Cancellations
You can cancel recurring monthly plans (\$49 or \$149) with a single click inside your Customer Billing dashboard at any time. Upon cancellation, you retain full access to all remaining credits and features until the end of your billing cycle.